Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions! If your questions is not addressed here, send a message directly to

1. What is HygenX Elements?
HygenX Elements is a skincare brand focused on providing natural and organic solutions for dry skin conditions, including eczema, hyperpigmentation, and rosacea. The brand was founded by Shivonne Urbano, inspired by her personal journey to find effective skincare remedies for her children who suffered from skin issues.

2. What ingredients are used in HygenX Elements products?
HygenX Elements products are crafted with a variety of natural ingredients known for their skincare benefits. These include shea butter, cocoa butter, aloe vera, almond oil, and many others. Each ingredient is carefully selected for its ability to nourish and soothe sensitive skin while being eco-friendly and sustainable​ (HygenX Elements ™)​​ (HygenX Elements ™)​.

3. Do you offer products suitable for travel?
Yes, HygenX Elements offers a Natural Essentials Travel Kit, which includes TSA-approved sizes of body wash, shampoo, conditioner, body butter, deodorant, and toothpaste. These products are made with natural ingredients and come in a reusable burlap/organza bag​ (HygenX Elements ™)​.

4. How can I place an order?
You can place an order directly on our website by browsing our collections and adding items to your cart. Once you have all your desired products, proceed to checkout to complete your purchase.

5. What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure online payment options.

6. Do you offer international shipping?
Yes, HygenX Elements ships to many countries around the world. For a complete list of countries we ship to, please refer to our shipping policy on our website​ (HygenX Elements ™)​.

7. What is your return and refund policy?
We offer a risk-free return and refund policy. If you are not completely satisfied with your purchase, you can return it within a specified period for a full refund. Please refer to our refund policy on our website for more details.

8. How can I contact customer service?
If you have any questions or need assistance, you can contact us through the "Contact Us" page on our website. Simply fill out the form with your name, email, and message, and we will get back to you as soon as possible​ (HygenX Elements ™)​​ (HygenX Elements ™)​.

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